9.3.26
Marketing Crimes
Creative Industry

Your Psy-Ops Are Not Working

If marketing agencies have access to Colombian hitmen, this article should seriously heighten my security concerns.

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Note: This is aimed at serious businesses. If you are running a crypto scam or selling a juicer with a subscription plan, please absolutely apply the strategies listed below.  

The Problem

At some point, marketing teams decided for you that your website should no longer be an information delivery tool, but rather a theater of psychological warfare—a gauntlet of visual tricks, magic words, and interface traps attempting to force-push users into a conversion.  

Let me save you a massive amount of marketing budget

If you apply the "strategies" listed below, you are burning your money to get your visitors to actively hate your company. If your target audience consists of serious decision-makers with real budgets, these "conversion hacks" will do absolutely nothing but drive your potential clients' cursors toward the back button, while they seriously consider canceling their internet subscriptions.  

Here is how you are currently destroying your digital presence—and how to fix it.  

1. The Magical Buzzword Fantasy

Read these actual headlines from some of the most elegant, award-winning B2B websites currently online, and try to guess what these people are selling.

  • "Form follows feeling. We create innovative and thought-provoking environments that foster deeper human experiences. Empathy shapes everything we create, from the first impression to the last detail."
  • "Driving engagement where money flows."
  • "Feel the strength of the dollar."
  • "Adaptive wealth. Purposefully built."
  • "Getting it right isn't easy. We reshape SMEs, entrepreneurs, and start-ups with clear, purposeful, and actionable strategies to sell your brand story. That's what we are here for."
  • "From chaos to clarity. [REDACTED] is a smart and scalable platform that provides complete control over how organizations plan, execute, and manage work. Unified, integrated, evolutionary. Plan, manage, and deliver services with confidence and control."   

Never once has a potential client landed on a website, read "we create thought-provoking environments that foster deeper human experiences," and immediately clicked the contact button because that was exactly the vague, atmospheric feeling they wanted to buy.

Pro-Tip

Think about the questions your clients ask you on the phone or via email every single day. What are the most common objections? What are the basic logistical answers you repeat in every single 45-minute discovery call? Those are exactly the talking points for your website.  

2. Assassination Attempts via Pop-ups

If you use pop-ups in a desperate attempt to force users into a conversion by blocking their path, you are committing a UX crime. You are hijacking the UI to slam a message the user never asked for right into their face.

Anyone who has the capital to afford your product or service would rather gleefully sink their router into the nearest body of water before interacting with a pop-up.  

Pro-Tip

Place the message / offer where it matters. Use high contrast and prominent typography within the actual page layout. The user will notice it if it is relevant to them, and can continue scrolling unhindered if not. Never force anyone to click away a pop-up; users hate pop-ups just as much as you do.  

Which brings me directly to the next point...   

3. The Full-Screen Cookie Banner Barricade

Companies that use screen-filling modals that require a law degree to understand are in the business of data harvesting. They design these pop-ups with the sole intention of overloading the user's cortex so much that they throw in the towel and simply click "Accept All." Even though GDPR clearly states that the banner must not block access to the site so completely that an interaction is forced, companies do it anyway because it happens to work (just think about how often you yourself have fallen for it).  

Pro-Tip

While a GDPR-compliant cookie banner must be prominent enough to inform the user, it does not dictate specific pixel dimensions. If you are not a data broker and have such a modal on your website, have it redesigned to be as unobtrusive as possible immediately. (If you are a data broker, please leave this page immediately and rethink your life choices)

The Privacy-First Alternative

You don't actually have to subject your users to this. Stop using Google Analytics. Stop embedding YouTube videos (just link to them). Stop embedding Google Fonts (Fun Fact: Google Fonts track your 12-year-old daughter across the internet). Throw out the Facebook Pixel. Switch to a privacy-first tracker like Plausible. It is fully GDPR-compliant, completely without cookies or pop-ups. Let your users experience the sweet joy of reading your website without having to engage in hand-to-hand combat with an overlay first.  

4. The "Community" Scam

Marketing agencies are currently making a fortune selling "community building" to businesses. No one feels the need to spend their time in a digital space dedicated to a single company. Not even if it’s in VR, Mark.  

  • Pro-Tip : If you want to build a community presence, find an existing, active community that is relevant to your business, and put in the effort to integrate yourself there by posting valuable, informative content. Do not pay an agency to build you a digital ghost town.  

5. The Scroll Wheel Hostage Situation (Scrolljacking)

So your designer hijacked control of the user's mouse wheel ("scrolljacking") to force them through an animation of your company logo or some 3D nonsense before they are even allowed to read anything about your business.

Decision-makers do not have the time to scroll through a 15-second digital art project to find out if you are ISO certified.

Fun Fact: Award winning Websites have terrible UX.

Every millisecond your website fails to respond instantly to the user's input feels like a broken device. Your smartphone doesn't do that to you, so please spare your potential clients as well.  

Pro-Tip

Animations should subtly support the content, not block the path to it. If a visitor wants to scroll to the footer in one second flat, let them. Web design is information architecture, not cinematography.  

6. The Mysterious PDF

You hide a PDF with "industry insights" behind a form that demands first name, last name, email, phone number, company size, and blood type, just to collect leads.

No decision-maker falls for something like that, no one wants to subscribe to your newsletter. You now appear unprofessional and desperate.  

Pro-Tip

If your whitepaper or case study actually proves how competent your company is—why on earth are you hiding your best content?   

7. "Hi, I'm Sarah!"   

"How can I help you today?"

Please be glad when a potential client has questions—they are now an actual "lead".

Provide the phone number and email address of your friendly team directly. Your chatbot is killing your best leads.  

Pro-Tip

Nobody finds your chatbot exciting.  

Final Pro-Tip and Summary: Clarity is the ultimate conversion tool.

Everything else is just noise.

Users visit your website to find out what you do, how much it costs, and whether they can trust you. They are not looking to be manipulated by a Jedi mind trick. You cannot force people to buy your services. You cannot force a user to convert. You cannot hypnotize them with magic words or 3D animations of your proprietary business process—and you absolutely cannot win their trust by blocking your UI.

If your product or service is actually worth something, the formula is shockingly simple

Make the most important information easily accessible and clearly structured, ensure legible typography, provide bulletproof navigation, and give the user the freedom to make their own decision.

Namaste.

Ben's Profile PictureCertified Webflow Partner Star
Ben Löcsei
Designer & Webflow Developer

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